Hobart Service leads the way with UK wide dealer network service and maintenance support
24 January 2022
Hobart Service is extending their service and maintenance offering beyond their end user client base to the Dealer network with one simple message – "We want to support you. Utilise our team to offer your customers manufacturer support on their Hobart equipment."
The UK-wide service and maintenance team are introducing the dealership offer to facilitate closer relationships with HOBART equipment users, whilst re-enforcing the importance of their relationship with dealers.
HOBART Service is the market leading service and maintenance arm for the HOBART brand in the UK. With over 100 factory trained technicians with fully stocked vans covering 100% of UK postcodes, it’s clear to see how they reach an unrivalled 94% First Time Fix rate.
HOBART Service’s customers are predominantly facilities management companies and end users – from NHS Trusts to national pub chains, QSRs and beyond.
Keith Mackie, Managing Director for HOBART Service commented:
“Our proposition to the market has always focused on us maintaining HOBART machines. The Dealer network plays a significant role in the UK catering industry, we want to help dealers service teams who work across multiple catering brands, by supporting them on the HOBART machines.
“It is within our aligned interests with the dealer network, to ensure customers receive the highest level of service, tailored to the specific brand of equipment. We are confident this extension of our expertise will be well received, and all parties will benefit, with customers at the forefront of this.
“Our full team will immerse themselves into supporting the dealership network, they are acting as a ‘remote arm’ to the dealership business, who will support customers in the exact same way we would our own client base.
“Our number one priority is protecting our brand, by ensuring our machines are maintained by factory trained engineers.”
Adam Ponting, Sales Director of HOBART Service added;
“We have created this new initiative to show how working together can open many more opportunities for both dealers and HOBART Service.
“Our Technicians undergo days of product-specific training each year and carry a large stock of OEM parts on their vans – attributing to our 94% First Time Fix. Our focus is protecting our brand and ensuring the HOBART end user gets the best possible experience. Our support will be critical for dealers to guarantee customer satisfaction and success with customers who have HOBART brand equipment.”
“There are many ways this support program can work, depending on the individual requirements of the dealer, we will create bespoke solutions. We have spoken to some key players in the marketplace already and hope to speak to many more. We have a dedicated an account manager to this initiative and welcome dealers to contact us for more information.”
The HOBART offer is exclusive to HOBART equipment only, enabling Dealers to offer their customers an unrivalled manufacturer service, and to reap the rewards for doing so.