New Appointments to Enhance Service & Support at MKN
11 April 2022
MKN has made two new appointments to its sales and marketing team as part of its continued growth strategy in the UK.
The appointments of Richard Robinson as Regional Sales Manager and Donna Town as Sales & Marketing Assistant will support the growth of MKN and its customers, enhancing sales and after-care service for dealers across the UK.
Richard joins from Unox UK where he was active marketing chef, bringing more than eight years’ experience in the foodservice equipment sector. His appointment enables MKN to assign dedicated Territory Managers to cover all areas of the UK and Ireland.
Donna, who has 25 years of experience in retail and customer service, will support the service and sales teams by providing a local between the MKN factory in Germany and its UK customer base on sales and operational matters.
Wayne Bennett, VP Sales and Marketing UK and Ireland for MKN, said: “These are key appointments as part of a strategy change that will enable us enhance service for our customers.
“As our UK business continues to grow, Richard’s appointment enables us to restructure our sales team by region to ensure strong relationships with our dealer partners.
“We’ve also made a strategic decision to introduce a dedicated UK landline for incoming service calls and warranty management. This will allow our operations manager to focus on field-based support and guidance, while Donna receives, assigns and follows up on incoming queries, liaising with the factory in Germany to ensure a streamlined service.”